Customer Feedback in 5 Minutes.
Print a sign. Scan a code. See your scores. Replace expensive secret shoppers with real customer feedback.
Dashboard
Main Street store
Overall Score
4.6
+0.3 vs last period
Responses
128
+18 vs last period
Positive Rating
92%
+4% vs last period
Alerts
2
−1 vs last period
Score trend
Last 30 days · 1 to 5
- 5.0
Walked me right to the bolt bin. Fast and friendly.
- 4.0
Paint desk knew the primer I needed for the porch.
- 3.0
Took a minute to find the aisle signs.
Built and used at Family Hardware, independent stores in Cape Coral & Fort Myers, FL.
Why HardwareScores?
See What You'll Save
3
Secret Shoppers
1 visit per month
$165/mo
HardwareScores
Unlimited feedback
$27/mo
You save
$138/month
That's $1,656 saved per year — with better data.
How It Works
From Sign-Up to Scores in 4 Steps
Main Street store
How did we do?
Scan to share your feedback
hardwarescores.com/demo
Sign Up & Build Your Form
Start with our hardware store template — pre-loaded with the right questions. Customize or publish as-is.
Print Your Signage
Download ready-to-print QR code signs. Countertop flyers, tent cards, posters — sized for your store.
Customers Scan & Share
Customers scan the QR code on their phone and fill out your feedback form in under 2 minutes.
Track Your Scores
See your satisfaction scores, trends over time, and get email alerts — all from your dashboard.
Features
Everything You Need. Nothing You Don't.
Custom Form Builder
Drag-and-drop questions — star ratings, yes/no, Likert scales, free text, NPS, and more. Start with our hardware store template.
QR Code Signage
Auto-generated QR codes with ready-to-print signage templates. Your logo, your brand, sized for counters, walls, and registers.
Scorecard Dashboard
Your store's satisfaction score at a glance. Track trends weekly and monthly. Compare locations side by side.
Instant Email Alerts
Get notified the moment feedback comes in. Negative ratings trigger immediate alerts so you can act fast.
Multi-Location Support
Manage multiple stores from one account. Each location gets its own form, QR code, signage, and scorecard.
Weekly Digest
Every Monday, get a summary of your scores, response count, and trends — delivered to your inbox.
Pricing
Simple Pricing. No Surprises.
FAQ
Got Questions? We've Got Answers.
Sign up, build your feedback form (or use our hardware store template), and publish it. We generate a QR code and printable signage for your store. Customers scan the code, fill out the form on their phone, and you see the results on your dashboard with a running satisfaction score.
Yes/no, star ratings (1-5), Likert scale (strongly agree to strongly disagree), multiple choice, checkboxes, free text comments, NPS (0-10), and more. You can also set conditional logic — show a follow-up question based on a previous answer.
They scan a QR code posted in your store. The form loads instantly on their phone — no app download, no login required. We also provide a short URL as a fallback.
Yes. Each location gets its own feedback form, QR code, signage, and scorecard. You see all locations from one dashboard and can compare scores side by side. Each location is $9/month.
Everything. Full access to the form builder, dashboard, signage downloads, email alerts, and multi-location support. No credit card required to start. After 14 days, subscribe to keep your data and continue collecting feedback.
After your 14-day trial, you'll be asked to add a payment method. Billing is $9/month per active location. You can add or remove locations at any time and your bill adjusts automatically.
Yes. As the account owner, you can invite managers by email and assign them to specific locations. Managers can view the dashboard and submissions for their assigned locations but can't access billing or company settings.
Your dashboard shows an overall satisfaction score, per-question breakdowns, response volume, and trend lines over time. You also get a weekly email digest every Monday with your scores and any notable feedback.
Secret shoppers typically cost $50-75 per visit and give you one data point per month. HardwareScores gives you continuous feedback from real customers for $9/month per location — more data, lower cost, and the feedback reflects actual customer experiences, not staged visits.
Yes. All data is stored in a secure MySQL database with strict per-company access controls that ensure one company can never see another's data. All connections are encrypted via SSL. We host on Amazon Web Services, which is SOC 2 Type II compliant.